All solutions found have failed Ask Question. Asked 1 year, 7 months ago. Active 1 month ago. Viewed 17k times. RothX RothX 1 1 gold badge 6 6 silver badges 13 13 bronze badges. You need to replace your top case assembly.
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If it doesn't work in a pre-boot environment, it's not going to work at all. Allan Allan That's unfortunate. As I said, I didn't spill anything, so do you have any idea what could've caused this? I want to make sure it doesn't happen again. Also, I made an edit to my question. Probably doesn't make a difference, but letting you know just in case it does. I'm sort of unclear. Are you talking about 2 separate procedures here, or just 1? And what do you mean, when you say "given that both have failed? Any number of things could have caused this type of failure.
See this answer: apple. The edit only re-inforces that it's hardware. Clicks are being recognized, but not motion. Both I am referring to is the track pad and keyboard. The config in the MBP is the same as your external mouse plugged into your keyboard. Given that both have failed, it tells me that the USB controller is the most likely culprit it's the USB chip on the device, not logic board. I second the suggestion to replace the top case assembly, as I have needed to do so on a similar machine.
Allan New posts New profile posts Latest activity. Current visitors New profile posts Search profile posts Billboard Trophies. Macbook Pro Keyboard and Trackpad stopped working.
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Previous Next Sort by votes. Nov 13, 1 0 1, 0. It's a MacBook Pro 13 Early They don't even work inside the restore menu. However, the computer works perfectly using external keyboard and mouse. It started working on its own one day and stopped again. What should I do? View KeelinTy's answer. KeelinTy Estimable. Nov 20, 8 0 4, 3. Have you tried clearing PRAM? Damage due to dust? My ass. The only damage dust could do is clog the fan and if its metallic dust like in a workshop, then I can actual damage from shorting something out but thats very unlikely.
To clear your PRAM, 1. Shut down your machine. Yes, all the way down, not sleep or logging out. Press the power button and then press command-option-p-r. Hold those keys down until your Mac reboots again and you here the startup chime. Let go of the keys and let your Mac reboot normally. Jun 24, 1 0 0. How can you reset the PRAM when the keys are not working.
You need to hit the keys to reset the pram, and the keys don't work. Jul 7, 1 0 0. Jul 18, 1 0 0. After that, my keyboard and trackback become again unresponsive.
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Any other suggestions? Connected external keyboard and trackback work perfectly. Aug 23, 1 0 0. I had a similar issue, I went to the Apple Store, the attendant told me he had reset the SMC with the keyboard not sure he did or could and I'd have to replace the topcase because it was likely water damage. I asked them kindly if they could check for something inside, to do so they unplugged the battery - SMC reset and now I am typing on the keyboard!
Nov 9, 1 0 10, 0. I had the exact same problem. Apparently the cable that connects the track-pad and keyboard needed replaced. The apple genius said it happens frequently enough that he knew right away what was wrong. They replaced the cable and now everything seems to be working. FYI - the power button goes through a different connection, which is why it still works. Sep 25, 1 0 0. Oct 3, 2 0 0. Don't know exactly wich file, I just made a search for files containing "login". I get 7 files, move it outside that folder and it works. Writing this post from my original keyboard.
I don't know if the problem will reapear but definetly the issue is located there. Oct 14, 2 0 0. Sorry, the problem came back again after deleting login files. After doing a complete restore things go back to normal but that only last 2 days. The Autoupdate feature was on and it automatically updated from version I suspect that update could cause the problem, so I used Time Machine again and go back to the same restore point v. One weird thing that I noticed is that the problem seems that it gets worse with time, before the restore, the trackpad and keypad doesn't work at all, but after the restore, both work intermittently until both reach a point where it doesn't respond at all.
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Apple MacBook Air vs. Leave a Reply Cancel reply. This fix helped me, thank you very much. Macbook with non-removable battery: Jay.