Unfortunately from time to time, human error does occur. If you have received an incorrect product, please contact us either by phone or email, and we will arrange for the correct product to be sent on a next day service when possible. Depending on the size of the parcel, we will either enclose a pre-paid returns label in with the correct product so you can return it to us via Royal Mail at no cost to yourself, or for larger items we will arrange for a courier to collect the parcel from you.
If the product has become defective - Here at Complete Outdoors, we will always do our best to replace your defective product as soon as we can. In the first instance, please contact us by email sales completeoutdoors.
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With some products, this may mean sending it back to supplier for expert inspection or testing. If this is the case, we will endeavour to keep you informed every step of the way.
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On some occasions we may not be able to replace the defective product. If this is the case, a full refund including postage will be processed into the account used on the original transaction. If the product was damaged in transit — Please contact us by email sales completeoutdoors. Please take a photo of the damage and attach it to the email. We can then arrange for the damaged product to be returned to us, and a replacement product to be sent or a refund processed. Once your order has been delivered to the delivery address stated on your order, we cannot take responsibility for damage caused either by you whilst you are unpacking the parcel or if you are having the parcel forwarded to another address.
If we are arranging for a faulty, incorrect or damaged product to be collected from you, please supply us with an address where there will be somebody available throughout the day. Unfortunately we are not able to assign a specific collection time.
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Collections can only be arranged between Monday to Friday. We are very sorry, but the browser you are visting us with is outdated and not complient with our website security. Please upgrade your browser to a modern secure version to view our website. Back View all Mid-Season Sale. Add to basket. Delivery Times When ordering from our website, please make a note of the availability estimate listed for the item you are ordering, as this will give you an idea when you can expect delivery.
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Tracked delivery: We offer a day tracked delivery, using Royal Mail or Parcel Force depending on size and order value. Express delivery: If you need an item in a hurry, we can arrange for your order to be dispatched same day on a next day service to most parts of the UK. Parcel tracking: When your order is dispatched from our warehouse, you will receive an email letting you know which courier the parcel has been sent with.
After you have received your order we will be happy to accept products for return for any of the following reasons: If the product does not meet your requirements — Please return the product to us at the address below, enclosing a copy of your receipt and note requesting a refund or exchange. This product has not yet been reviewed Review this product. They are…. The sharp profile of the Arete ensures optimum stability that can't be beaten by strong winds and unpredictable weather. This tent is designed to be not only durable, but also incredibly lightweight and comfortable to sleep in.
The generous headroom when sleeping as well as the highly waterproof fabrics make sure that you'll have the space and shelter to get a….
Available in multiple colours, it is perfect for sports activities such as walking or hiking, or just for extra protection on a rainy day. We are a family run UK company. All products are shipped from our distribution centre in the UK and come with a 14 day money back guarantee. We use the Royal Mail to deliver your parcel and in most cases it will arrive between 2 and 5 working days after shipping someone may need to be available to sign for your delivery.
Orders made on Bank or Public Holiday won't be posted until the first business day following. We use the Royal Mail to deliver your parcel and in most cases it will arrive between 3 and 14 working days after shipping someone may need to be available to sign for your delivery.
Delivery times vary. We pride ourselves on our stock levels and ability to despatch your order quickly - in most cases orders placed before 3. However in rare cases there can be a delay. Shipping times may be longer during busy periods such as Christmas, Bank Holidays, during promotions, postal strikes, adverse weather conditions etc. Goods must be in their original packaging with all labels and tags attached and unused.