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Photoshop would magically create a contact sheet for you. There are actually two download pages, one for windows and one for mac.

From the upper-left corner, click the red close button to close the window. Click the Identity folder. Click Get Info On the File menu. Click Get Information to check the size of the database.

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Right-click the Office identities folder. Select Duplicate. This creates a copy of the identity folder. Quit all applications. Rebuild the database Quit all applications. Start Outlook by holding down the option key. Select the database from the Database Utility window. Click Rebuild.

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The rebuilding process is shown in the Rebuilding Main Identify window. Create a new identity The Outlook might create separate identities in case you are using Outlook at more than one place like at home and at work.

Quit all applications Click the Outlook icon in the dock by holding down the Option key on the keyboard. Microsoft Database Utility opens. Type a name for the new identity. Select the newly created identity. Click the Action button. Select Set as Default. Quit Microsoft Database Utility. Restart Outlook. Launch the Software. Once completed, the software provides the detailed summary of the entire process. It shows the number of recoverable mail objects including Mails, Contacts, Calendars, Notes, and Tasks.


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The interface displays three-pane; left pane shows the mail folders, the middle pane shows the mails in the mail folder, and the right pane shows the content of the selected mail from the middle pane. All the calendar entries are displayed in the middle pane.

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You have created a backup of your identity or identities and are ready to continue. Note: This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities. Start Outlook and see whether the problem is resolved. If the problem is not resolved, go to the next step. If you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities.

Each identity stores separate sets of email, address books, tasks, calendars, account settings, and more. If Outlook has multiple identities, one of the identities might be damaged. Try to use a different identity to determine whether this is the problem.

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If an identity is damaged, you must create a new identity to resolve this problem. To create a new identity, follow these steps:. If the previous steps did not resolve the issue, the Outlook database most likely is damaged beyond repair.


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If there are no viable backups available and there are no other sources of the data such as another computer or a handheld device , you will have to start from scratch because the data is not recoverable. To start from scratch, you have to drag the Office Identity folder only if there are no other identities to the Trash, and then restart Outlook. Cancel Done. Home Email Troubleshooting. Discard all changes? Would you like to unsubscribe from Public Knowledge?

An updated version of this article is available. How do I troubleshoot my Mac Outlook account? KB Outdated. To remedy this, we recommend a few steps from Microsoft to resolve many of the more common issues: Rebuild the Outlook for Mac database to resolve problems This article describes how to rebuild the identity database to resolve problems in Microsoft Outlook for Mac Viewed 4k times. Background: I have five users who need to work on one calendar in Outlook. Problem detailed : Mac users received the same e-mail, but no link.

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The server: We are running Microsoft Exchange Server Outlook for Mac has all kind of issues, someone said its a punishment from Microsoft for using a Mac. Have you seen these solutions? There is no link to accept the invite in OWA. As mentioned before, I had users log in on Windows PCs and add the calendar in Outlook, but that does not carry over to other systems. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Email Required, but never shown. Featured on Meta. Congratulations to our 29 oldest beta sites - They're now no longer beta!